Terms and conditions

Ordering & Dispatch

As our honey products are made in small batches and often to order please allow between 4 to 5 working days after placing your order to receive your goods, although we’ll always try to get them to you sooner if we can!

Please note the advertised postage and packing charge of £3.99 covers UK MAINLAND AND NORTHERN IRELAND DELIVERY ONLY. 

Delivery to Non-UK Mainland destinations incur the following charges and orders MUST be placed by telephone on 0333 344 9233.

Isle of Man, Scottish Islands, Isles of Scilly £15.00

Channel Islands £18.00

European Union (including Eire) £25.00

We’re sorry to say that we’re unable to ship honey outside of Europe unless by special arrangement with a local importer within the receiving country.


All orders are sent by insured Royal Mail Tracked 48 or Parcelforce 48, depending upon weight.

Where possible we would advise taking delivery at a home or business premises where someone will be available between 8am and 6pm.

Please note that we cannot accept multiple alternatives for the delivery address and we cannot accept responsibility for addresses provided incorrectly.

Please note it is usually a requirement of Royal Mail and Parcelforce that we must have the contact telephone number of the recipient.

Complaints Procedure, Returns & Refunds

Please check your order with care immediately upon receipt of goods.

In the unlikely event of goods being unsatisfactory, damaged or your delivery being incomplete you should accept delivery from the courier and contact us within 2 working days.

Credit card authorisation and payment will be taken upon the initial placement of orders via the Stripe payment system.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund and you can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.

Refunds will also be processed via the Stripe payment system.

Please do not return goods without first speaking to Haughton Honey directly.

Corporate Gifts

If you wish to place a corporate order to send the same goods to a large number of recipients then please call us for an individual quotation.

Web Site Accuracy

Every care has been taken to ensure that all prices and descriptions on our web site are correct. In the case of error you will always be given the opportunity to cancel your order. We apologise if this is the case.

We would recommend that customers with specific allergies check the product label, although raw honey does not contain any common allergens.

Legal Notice & Disclaimer

The release, publication or distribution of information or images contained within this web site in jurisdictions other than the United Kingdom may be restricted. Persons in a jurisdiction other than the United Kingdom from which this information is accessed, published or distributed should inform themselves about and observe such restrictions.

Although Haughton Honey Limited has taken reasonable care to ensure that the information on this website is accurate, neither Haughton Honey Limited nor any of their respective employees make any warranty, expressed or implied, as to, or assume any legal liability (in each case to the extent permitted by law) for, the accuracy or completeness of any information contained on this web site, nor do they accept any liability to update the information contained on this web site. By accessing this website you agree that, to the extent permitted by law, in no event shall Haughton Honey Limited nor any of their respective employees be liable for any special damages or any direct, indirect or consequential loss whatsoever, whether in an action of contract, negligence or other indirect action, arising out of or in connection with the performance of or use of the information available on this web site. Haughton Honey Limited reserves the right to revise this service or withdraw access to part or all of it at any time.

Haughton Honey Limited have not reviewed, are not responsible for and accept no liability in respect of any information contained on any web site that is referenced by a link from this web site or which may be linked to this web site.